Shipping & Returns
Shipping Policy
At Emu Royale, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping details below:
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Time: Delivery times vary based on location:
- Domestic Orders: 3-7 business days
- International Orders: 7-14 business days
- Shipping Fees: Free shipping on domestic orders over $50
- Standard shipping rates apply to orders below the free shipping threshold
- Tracking: Once your order is shipped, you will receive a confirmation email with tracking details.
- Delays: Unexpected delays may occur due to customs, weather, or other external factors. We appreciate your patience.
Returns & Refunds Policy
We want you to love your purchase! If you are not 100% satisfied with your order, we offer a hassle-free return process:
Eligibility for Returns:
- Items must be unused, unopened, and in original packaging
- Returns must be requested within 30 days of delivery
- Non-Returnable Items: Opened or used cosmetic products (due to hygiene reasons)
- Gift cards and promotional items
- Return Process: Contact our support team at info@emuroyale.com to initiate a return
- Provide your order details and reason for return
- Ship the item back to us (return shipping costs are the customer’s responsibility unless the item is defective or incorrect)
- Refunds: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Exchanges: If you received a damaged or incorrect item, please contact us within 7 days of delivery, and we will replace it at no extra cost
Need Help?
For any shipping or return-related inquiries, reach out to us at info@emuroyale.com. We’re here to assist you!
Shop with confidence at Emu Royale!